[Out of Office App] Allow Team Leads to Change Agent Status

4 Commentaires

  • Kyle Jones
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    Hey there Zac,

    This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role together to see if there was a specific setting that would allow access, but the app's access doesn't appear to be tied to a role attribute listed within our options for customization.

    However, I think this is great feedback and I can definitely pass it along on my end. Thank you for bringing this to our attention and I'm very sorry I didn't have better news here.

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  • Zac
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    Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.

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  • Hillary Latham
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    Agreed.  It would honestly be helpful if anyone could mark someone in or out (we would open it up to anyone at our organization).  Right now it's only admins if an agent forgets to mark themselves out or calls in sick.

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  • Nicole - Community Manager
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    Thanks for sharing your feedback, Hillary.

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