Support Tip: How to change the ticket Subject using a trigger

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  • Ed McGough
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    In regards to getting this to work, what if we only have "Token Access" enabled for our API access?  Is it possible to pass in the token as part of the authentication, or do we need to enable "Password Access" for the API?

    Thanks!

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  • Ed McGough
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    Actually, I just answered my own question and got this to work following the basic format of authentication using the token.

    username = userEmailAddress/token

    password = tokenValue

    I was able to successfully get this working.  Hope the above helps anyone else trying this.

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