How do I get to know what customers have received the survey?

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  • Pedro Rodrigues
    Community Moderator

    Hi, Zendesk Explore includes a dashboard where you can see this. The metric you're probably looking for is "Satisfaction rated ratio: The percentage of tickets that received either good or bad from the total number of surveyed tickets."

    Insights/GoodData includes a specific Satisfaction tab for CSAT too, and you can create specific reports to measure it.

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