Change talk status color for wrap-up status

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  • Hege Farsund Solheim
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    I would like to see this as well. Our calls range som very uncomplicated, so agents can go back to online immediately, to calls that take a long time to wrap-up. This is why we have unlimited wrap-up, but we do unfortuantely see that it leads to agents occasionally forgetting to manually go back to online. A clearer indication of being in wrap-up (such as colours or an alarm) would help us a lot. 

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