Creating many tickets via API : comment is private by default, even when public = true

Répondu

2 Commentaires

  • Emmanuel Graj
    Actions pour les commentaires Permalien

    Nevermind, solved it.

    I was creating the ticket using an agent ID as the submitter.

    By making the end-user the submitter, the first comment becomes public by default and the email trigger works. A bit counter-intuitive, but make sense in the support logic.

    1
  • Brett - Community Manager
    Actions pour les commentaires Permalien

    Thanks for taking the time to share this with everyone Emmanuel!

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk