Differentiating Talk Pop-Ups Based on Phone Line or Organization
My company is recently using a variety of phone lines for various purposes. As a lean team, we don't group agents based on topic so each agent does answer different phone lines and different questions. I know you can label a phone line as "Topic A" or "Business Line B" but wondered if there were a better, clearer opportunity. Color-code the pop-up Talk box perhaps?
What are others thoughts on this? Apologies if this topic has already been discussed!
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To add to this, we currently have two lines- one for internal users and one for external users. our support is broken into 3 groups: one to handle calls for the external line, one that handles the internal line, and a senior group that is the overflow for both. It would be awesome for our senior agents to know what type of call is coming in, not just who is calling.
Showing which line is called would be very nice to have!
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