We have setup a prechat form and because we service two departments during the same business hours, the prechat form displays the department select dropdown.
It is possible to customize and localize the text labels in the prechat form, as described here:
However, it is not possible to localize or customize the actual department names; they are only displayed exactly as they are named in the Chat Widget.
This is not ideal since we establish department names in English and would wish for users of other languages to read out the department name in their own localized language.
Any advice would be appreciated
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