Removing Archived Tickets
We need to be able to remove archived tickets via the admin console. As an administrator, this should be an inherent function in the UI. We need to be able to purge tickets based on certain criteria as to be able to remove information from the system for various needs. Doing this via the API is cumbersome and slow...100 at a time with specific ticket numbers/ranges is crazy inefficient. Please fix this.
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Hi Nico,
You might be able to accomplish this via an application on the marketplace. The GDPR - Search and Destroy application allows you to setup search parameters that can be used to delete tickets automatically when an admin is logged in. It's a paid app, so you'd need to assess cost vs time. There may be other apps as well that do similar functions that could assist in helping you clear out older tickets.
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