Hello good people!
I am trying to get zendesk to not only email requester directly when they create a ticket after business hours, but I would like it to post the reply as a public reply on the ticket itself. Right now I have setup a trigger that will email the customer when the conditions are met, but it just puts the ticket into open (as I have set it up to do) and doesn't make any note or public reply with the email I setup.
Is there any way to have it setup to post a public reply from my zendesk agent account when a ticket is created after business hours?
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