Ability to hang up the call after an IVR choice


1 Commentaires

  • Commentaire officiel
    Rohan Gupta
    Zendesk Product Manager

    Hi Jeanne,

    Thanks for the feedback!
    Currently there is a workaround in the product to support this use-case.

    Whenever the IVR has to be disconnected after playing the message, divert the caller to a new menu level which has a greeting but no configured routes. The greeting will play three times and the call will disconnect afterwards.


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