Grant Key Users the right to edit all requests within their Org.

3 Commentaires

  • Dan Cooper
    Actions pour les commentaires Permalien

    Hi Wolf,

    You should be able to set this on the user profile for the customer in Zendesk today.  There may be settings that aren't exposed depending on the plan you have with Zendesk but you can get started looking at the differences of the permission levels.

    I have a screenshot of what those permissions look like in a past thread as well here.

    The customer should have a tab on their requests page to toggle over to organization requests. This is an option that can be removed depending on how your help center is coded but it should display in default templates above the request list page. 

    0
  • Wolf Hilbl
    Actions pour les commentaires Permalien

    Hi Dan,

    i have read those posts and we only want this right for the key users and not a free for all, what we would get if we did the change on the Organisation form.

    Doing the Change on the Organisation form overwrites the User Setting, so even if the User-Setting states that they can only access their own requests they now can see and comment all of them. 

    Using this feature would force us to prevent Users from logging on to Zendesk or, if that is not possible, delete those accounts, an option that would make our work harder.

     

    0
  • Dan Cooper
    Actions pour les commentaires Permalien

    I had my wires crossed on where the Can comment drop-down was. Apologies for the misdirect here. 

    You can give someone visibility with the suggestion above, but you'd have to make them a CC on all tickets for them to get edit access to those tickets.  There is an article here for how you could automatically add certain users as a CC onto tickets. The comments also have some alterations to the process that you can review to see if something makes a bit more sense.

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk