Usability: The Rows pane is too small and not resizable


5 Commentaires

  • Commentaire officiel
    Eugene Orman
    Zendesk Product Manager

    We have great news for you.

    The UX improvements that resolve this issue just have been released. Now, you can minimize and scroll through the menus in the Query Builder. This will help to view, select, and move fields much easier. Please share your feedback/suggestions here. 

    Here how the new experience looks like:

  • Nicole Saunders
    Zendesk Community Team

    Thanks for sharing your feedback, Christian Farley! Also, I see that this is your first post. Welcome to the Zendesk Community!

  • Tina Yates

    Hi, I have at least a hundred reports that have between 10-20 columns, it's almost an impossible task to get through all my reports before the Insights cutoff date with the small pane.  I will be spending more time moving attributes up and down then the actual creation of the report.  The panes window is absolutely too small.  I have been advised to do the following:  If you open your browser to full screen, and you zoom out on the browser, the field will become a bit more manageable. I know that this is not at all an ideal solution, but it's something that I have found to be somewhat helpful. The metric and attribute panes themselves are not expandable. 

    I can suffer for one report but like I said I have a lot of reports that need doing.  I am currently zoomed out to 50% and holding a magnifying glass to my screen, hilarious visual. I'm even laughing out loud at how ridiculous this looks.  Please fix the pane size or make it like Insights with the ability to drag and drop.

  • Franco Landa

    I agree here. Our business has many reports that use multiple metrics, sometimes dozens for data exports, and trying to add and rearrange each of the Rows or Columns within the tiny little pane is a pain. This is making it take even more time to migrate our reports from Insights to Explore.

    Zooming out of the page only does so much. When zoomed out, the Rows and Columns sections still only provide visibility to 3 of the attributes in the long scrolling lists.

    There needs to be a way to resize the Rows or Columns sections of that left side in the Query builder, or provide some type of popout window that allows for a better way to rearrange all the attributes.

  • Vincent Dollet
    Zendesk Product Manager

    Dear all, apologies for the belated follow-up on this thread.

    Good news - we are planning some UX improvements in the Query Builder, which will allow you to see all metrics / attributes. These improvements should be available by the end of July,

    Many thanks for your patience,

    Kind regards



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