Insights: How to track response times of a ticket that gets assigned to a different group

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  • Amy Dee
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    Hi Miguel! This sounds like a textbook case for this recipe: Duration between two events in minutes. That recipe shows you how to identify timestamps for specific ticket events, then find the difference between them. 

    I hope this helps! Happy reporting!

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  • Miguel
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    Thank you Amy, I will give it a try since it looks like it will do what I want!

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