Revamp of Stay on Ticket vs. Close Tab Flow

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    Thank you for putting this together, Robert. If other users are interested in a similar workflow, please up vote Robert's original comment and share any additional feedback that you have. 

    This would be a major workflow change to the core of the product, but it's worth sharing with the PM nonetheless if it's something a lot of folks would desire. 

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  • Jonathan March
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    FWIW We always stay on ticket so would not want the noise and potential error of these added choices, but I can see that it could be a useful option for some.

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  • Karen D Snyder
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    I have no problem with the Submit being separate from Close tab/Stay on ticket. I find the longer combined menu above more complicated and difficult to read. I usually set the option to either Close tab or Stay on ticket, depending on what I'm working on, for at least a few hours, or up to a few days, before I need to change it.

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  • Eckhard Doll
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    I agree that it looks a bit cluttered this way but at the same time, an improvement would be nice. Most of the times, I work with "close tab" but for the times I need to stay on a ticket, either the suggestion above or simply a new keyboard shortcut would be very welcome.

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