Is there any ways to keep the ticket status unchanged when using an automation?
e.g. I'd like to set up an automation to remind the assignee reply the "pending" + [customize field]"investigation" tickets after X hours, in the action section I must make the status change to other than "pending" (in this case I cannot but only "open".
For me, it just an internal reminder, no status changed is needed.
Vous devez vous connecter pour laisser un commentaire.