We recently rebuilt our entire Zendesk instance from the ground up. We looked for external tools that would allow us to run bulk task against our instance but fell short. So we ended up building our own CLI tool to help administrate our Zendesk instance.
The tool uses Zendesk’s API, and can bulk:
- Delete Articles, Automations, Categories, Groups, Macros, Organizations, Sections, Tickets, Triggers, Users, Views
- Export Agents, Articles, Automations, Categories, Groups, Macros, Organizations, Sections, Triggers, Users, Views
It now takes 3 seconds to bulk export pretty much anything from our account 💪
I’ve been using this now for the past year and it has saved me countless amount of hours. Thought it was about time to share it with the community, so i’ve open sourced the tool for everyone to use. Hopefully it will save you all as much time as it has for me 🧘
Super simple setup, you can follow the instructions here: https://medium.com/@jackhs/bringing-the-zen-back-to-zendesk-3a52d3f933a4
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