Custom Redirect end-user on ticket form(default form) submission

10 Commentaires

  • ONE Nordic Mätteknik AB

    Is there a new update to this? 

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Jasir, it doesn't look like anyone has figured out the customization required to accomplish this yet. If anyone has an idea, please share! 

    0
  • levati.luca

    I am interested too

    Find a way to redirect to specific url after ticket form submission

    Any help is very appreciated

    1
  • Erika Camille Sundian
    Zendesk Community Team

    Hello levati.luca,

    At the moment, this sounds like it's still not possible through the native feature, but I know that you can build your own custom form using the API, and you could redirect the users to any page you like afterward. This would take some custom code and database knowledge: Building a custom ticket form with the Zendesk API

    You may also try and check this out: How TO - Redirect to Another Webpage

    I'll also leave this post open in case other users have some alternative solutions for you :)

     

    0
  • george jackson

    I also would like to chime in that it would be nice to support this feature. We also have this need.

    1
  • Mark Wiles

    Yes, we have this need since we are trying to redirect users back to our main site upon submission.  Thank you.

    0
  • Chloé

    Hello, 

    I hope you're doing good.
    I'm also interesting in this post however, the link does exist Erika Camille Sundian, do you know if another article was posted ? 

    Thanks a lot for your help,

    Chloé 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Chloé,

    Can you confirm which link you're trying to access that doesn't work?

    0
  • Chloé

    Hi Brett, 

    This one "Building a custom ticket form with the Zendesk API"
    Thanks a lot,

    0
  • Brett Bowser
    Zendesk Community Team

    Thanks Chloé! I've updated the link :)

    Can you confirm it works on your end?

    0

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