1. When I'm making a trigger, only being able to filter [Requester] [Is Not] [Agent] is not useful. Why would I only want to set up triggers based on a list of predefined agents? What if there's a VIP at a company who's tickets need to go to a specific member of the team?
2. A limited number of agents? Really? whatever, it is what it is but... man.
3. So now how do I delete an agent? This is ALSO not intuitive or useful. That's 3 in a row. Come on.
4. I can't sign in to create feedback with the same account I use to sign in to our support service? OK, not intuitive but there's a handy 'sign in with Google account' button. Too bad it hangs on a blank page.
The root of this is the fact that I can only filter requesters by Agents. It's silly. The rest is icing.
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