adding "More Questions on this article, Submit a request to us " into the article section on help center

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  • Ifra Saqlain
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    Hi Cy,

     

    I think you have a little bit of confusion, both of that you mentioned above is already added as {{request_callout}} and show to end-users and anonymous users, not the manager and agent.

     

    If you want to show to all users then you could replace the {{request_callout}} with something like on article_page.hbs template:

      More questions in this article <a href="{{page_path 'new_request'}}" class="button">{{t 'submit_a_request'}}</a>

     

    OR

     

     More questions in this article <a href="{{page_path 'new_request'}}" class="button">Submit a request to us</a>

     

     

    If any query let know :)

     

    Thank You

    Team

    1
  • Cy Yeap
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    hi Ifra Saqlain

    I tried , it works . can i make it to the center of the article? plus the translation for more question can't be changed.

    0
  • Ifra Saqlain
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    Hi,

    Yes, you can fix it center align and update the UI. Wrap the code in the <div> tag like this:

      <div class="article-more-question">
    More questions in this article <a href="{{page_path 'new_request'}}" class="button">{{t 'submit_a_request'}}</a>
    </div>

     

    Add the given CSS code in your stylesheet to the bottom :

    .article-more-question{
    display: flex;
     flex-direction:column;
     align-item:center;
    }

    .article-more-question a{
    width: 180px;
     margin:10px 0;
    }

     

     

     

    After adding the all code UI will look like this:

    :

     

     

     

    Now, the translation isn't changing because you added this content like a custom so need to create DC for more question and put the placeholder. 

     

    So go through this given article and then you can create the DC and can put the placeholder.

    https://support.zendesk.com/hc/en-us/articles/203661426-Changing-your-Help-Center-design-based-on-your-end-user-s-language-Guide-Professional-and-Enterprise-

     

     

    OR if don't want to create the DC then put the Google Translator as I mentioned you :

    https://support.zendesk.com/hc/en-us/community/posts/360039725514-Submit-a-request-translation-problem-

     

    Also please take a look at it, maybe it will helpful for you.

    https://support.zendesk.com/hc/en-us/articles/224857687-Configuring-your-Help-Center-to-support-multiple-languages-Guide-Professional-and-Enterprise-

     

     

    If any confusion let me know :)

     

    Thank You

    Team

    1
  • Cy Yeap
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    Hi Ifra, 

    i did try pasting the code , seem like it not moving to the center at all . Plus i tried to put DC , the DC does not have ZH-HK  or chinese (HK) , i am able to choose from Chinese(China ) or Chinese (Taiwan) 

    0
  • Ifra Saqlain
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    Hi Cy,

     

    This code must work.

    Can you tell share your HC URL, like my HC URL is moderator-etc.zendesk.com/hc/en-us?

    I'll fix it center align.

     

    Thank You

     

     

     

    0

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