I hope someone can help me.
I'm currently working on a query to evaluate the "real" call answer rate:
I have the following table per country where I can see in the Subtotal the Total amount of calls for that Country. Now, when I sum all Agents Calls I get, in this example, 2227 calls answered by an agent while 2123 where answered by "null", so routed to voicemail or some overflow.
My calculation would now be 2123/4351*100 to get my real Call Answer rate.
How can I achieve this with Talk. When I just hide the results for Null my Subtotal is not correct anymore.
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