CC field autopopulate

1 Commentaires

  • Dan Cooper
    Community Moderator

    Hello, 

    If the users are Zendesk agents, you can use a trigger to add them as a CC when these sorts of tickets are created. 

    If they are end users, I've found success doing something like what is described here: Auto CC Users on Condition.  The comments include some adaptations to the original that you might find useful as well. 

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