Add Column Filters for Views

3 Commentaires

  • David Tsai

    I have a similar, albeit slightly different, ask.

    We currently divide up our tickets based upon the requester's region. We have corresponding teams of Agents per region. Works well for the most part, but (COVID-aside) our Agents are traveling from region to region, which clashes with our regional views.

    I would love the ability to dynamically filter views by region, rather than having hard-coded views.

  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your use-case David, that's helpful.

  • Amy Gracer
    Community Moderator

    I was looking for the same feature today. Current use case: We have a view for "Feature Requests". We would like to filter that view by Organization on demand.

    Secondary filters on custom fields would also be very useful. 

    I understand that I can export and filter in Excel, but it is far more convenient to filter on the columns themselves in the view. 

    Is this feature under consideration?


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