6 Commentaires

  • Sushant Awalekar
    Community Moderator

    Hello Carlo,

    What error you are getting while saving the article??

    When I embedded in the article via source code. it worked fine.



    Regards,

    Sushant

    0
  • Carlo

    Hi Sushant,

     

    thanks for getting back.

     

    No error, it just doesn't save it. 

    I add the code in the source code of the article like here below:


    0
  • Sushant Awalekar
    Community Moderator

    Hi Carlo,

    Simply replace your existing widget script line with below one and try

    <p>
    <script src="https://zapier.com/apps/embed/widget.js?services=zakeke-product-customizer"></script>
    </p>

     

    Regards,

    Sushant

     

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  • Carlo

    Doesn't work. After I save, I see no change in the article and when I go back to the source code I find this instead of the script code: <p>&nbsp;</p>

    0
  • Sushant Awalekar
    Community Moderator

    Hi Carlo,

    This will answer your question

    By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code.you can check safe tags which are allowed by default in articles here and script tag is not safe tag in the context of article HTML and that's the reason your script tag is getting stripped off.



    However, if you want to allow these tag in your articles,Zendesk allows to do so by enabling allow unsafe content under Guide Settings >Security.


    Hope this helps!!!


    Regards,
    sushant

    0
  • Carlo

    Thank you very much!

    Carlo

    0

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