Macros to perform different actions based on channel


3 Commentaires

  • Andrei Kamarouski

    Hi Sam L.

    Actually, you already can do this without duplicating your macros by creating plain text versions for each macro as described in this article: Creating macros for tickets 

    P.S. Check our apps for better macros usage and reporting in Zendesk. 

  • Sam L.

    Hello Andrei,

    I'm sorry I never circled back to this post, but I did implement plain text versions and tested it out and it does work. So thank you!

  • Andrei Kamarouski

    Hi Sam L.

    Nice to hear it! Happy support! =) 


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