Choosing ticket to merge another ticket with

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  • Gail L
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    Hi Jack,

    Yes, it's expected that if the ticket has been solved it won't show up on the auto-suggestions for possible merges. Since this is a common issue for you might be best off getting better visibility about the other tickets before the first ticket is solved. You can use an app like Ticket History to pull recent ticket activity and see if there open tickets that look related when working on a ticket, to hopefully get the merge taken care of sooner rather than later. 

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