How are you using multiple group views?

3 Commentaires

  • Brandon Tidd
    Community Moderator

    We're working on a Multi-Brand instance with multiple phone numbers routing to multiple groups.

    This feature will allow us to deploy one view across all of the groups, allowing support agents who do work across multiple groups to have one view opposed to multiple views established.  This has saved us a lot of time in creating and managing views!

  • Patrick Harland-Lee

    Multiple Group Views really help us work with our 3rd-party who do some contract work on tickets for us. It allows views to be visible only to them and the people assigning them tickets (Support), while hiding the views for everyone else. This is mostly important because there is a hard restriction on how many views are visible on the left-side of the Zendesk interface (lack of scrollbar, though we use another app called Quickie to create an unlimited number of accessible views). Previously, we had to open up these views to everyone, even if they didn't care about them, so great feature!

  • Nicole Saunders
    Zendesk Community Team

    Thanks for sharing, Patrick!


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