Forwarding emails from a support address to Zendesk is crucial to a support team's workflow. It's how new tickets are created and responses are received.
If a support address becomes unverified - i.e. forwarding is broken - the only indication is found when managing the settings of the Email channel. There is no pop-up, no alert, no email, etc. This could cause the support address's unverified state to go unnoticed, leading to an ever wider impact.
While the configuration of forwarding is not on Zendesk's end, it seems that with Zendesk conducts periodic checks to verify a support address is verified. My request is, when a check is performed and it is determined a support address is unverified, please notify account owners or admins.
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