My company has recently bought a domain which we mapped to another site which we own. The mapping procedure was long but successful, but there is one thing that could have made it better.
By mapping the address, whenever we will send a link to our clients, it will work for them, but on their URL agent they will see the original subdomain which we created for the Zendesk site.
While it is not that critical for us, It would be fantastic if the URL agent would display the mapped host as defined by us instead of the subdomain which we have created.
for example, instead of 'https://xxxxxxxxxxxx.zendesk.com/' --> 'host.mapped-website.com/'
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