2 Commentaires

  • Devan - Community Manager
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    Hello Helen Sofocli,

    Could you elaborate on what type of interactions or behavior you are looking to track?

    Best regards. 

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  • Ben Van Iten
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    Hi Helen,

    Stepping in because I think I realize what you mean here.

    If you're referring to chat sessions between agents, unfortunately those do not save as a chat history or a ticket. Those exchanges are meant to be more of a consult and not an official record. 

    If I misunderstood though please let us know!

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