Search, Requester, and Organization Dashboards Should be Customizable

3 Commentaires

  • Nicole S. - Community Manager
    Zendesk Community Team

    Thanks for sharing that feedback, Matt - and for taking the time to make the screencaps. Definitely helpful when we can visualize what you're asking for.

    We'll keep this thread open so that other users can up-vote your idea if they would also like to see these things, and add their comments. Our product teams use comments and votes to prioritize high-demand requests.

    Also, I see that this is your first post. Welcome to the Zendesk Community! If you'd like to say hi to everyone, you can introduce yourself here

    Let us know if there's anything else we can help you with. We look forward to seeing you around the community.

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  • Peter Hochstrasser

    Hi Matt Leon

    Yup, this would be helpful, kind of like having a view definition with a search query as the selection criteria, instead of the "all of these and at least one of those".

    Might be quite an enhancement, even though I fear that the load on the search engine would increase dramatically as people start to explore these capabilities. 

    If you're not bound to have that available in realtime, you might want to have a peek at Sparkly's Exporter Plugin, where you can look at tickets, people and organizations, and, according to Sparkly, more to come.

     

     

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  • Heather Rommel
    Community Moderator

    Upvoted this request. I'd love this too. We have different needs when searching and I'd like to add or remove columns as needed for the search.

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