I work in a small family business and am in charge of the tech support team (2 other people + myself.) We also have a ticket sharing agreement setup with another company for whom we do their tech support. I have triggers set up for emails and slack messages whenever a ticket is opened or updated. The problem is that most of the updates don't involve me as I tend to step in for level 2-ish tickets that my techs can't solve. Because of this, I tend to miss notifications for tickets that are meant for me. I'm looking for a way so that notifications that don't involve me get cataloged, but tickets that are either assigned to me, or my name is mentioned in the body, send a notification in a way that stands out (Windows desktop notification for example.) I thought about using IFTTT with webhooks or integromat.com, but neither one seems to be able to do just that. (With IFTTT for example, I don't think that Zendesk can send an http post with a token.)
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