Set Outbound Call Number by Agent Group or End-User Organization

1 Commentaires

  • Commentaire officiel
    Joey Barrett
    Zendesk Product Manager

    Hi Tracy,


    Thanks for the feedback, automatically limiting certain agents to only use certain outbound phone numbers sounds like a great feature but its not something that is on the roadmap yet. I am happy to advise that your agents can manually select the outbound phone number, see the screenshot below. 


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