Unshare Tickets

2 Commentaires

  • Devan
    Actions pour les commentaires Permalien

    Hello Michelle Bernat,

    The closest workaround I can suggest would be a trigger that looked for the tag being added, which could send an email to the assignee or a manager letting them know that ticket needed to be unshared. I would also have that trigger add a tag to make tracking how many times this was happening easier. 

    Best regards.

  • Michelle Bernat
    Actions pour les commentaires Permalien

    Devan I already have them going into a view - but we are talking about having to manually unshare and solve 100s of tickets if not thousands a month - it is really ridicoulus. 


Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk