Enforcing First Response by COB (based on Schedule)

1 Commentaires

  • Brett Bowser
    Zendesk Community Team

    Hi RJ,

    You could use an automation that sends a notification to the assignee of the ticket as a reminder to reply back to the ticket. If you've already attempted to set up an automation to do this, could you provide me with a screenshot of that automation?

    If it's not working properly then there may be a rule you're missing.

    Let me know!

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