Ability to report on User Custom Fields for Agents

2 Commentaires

  • Eugene Orman
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    Hi Dan Ross

    Thank you for submitting this feature request. This feedback is relevant for many customers, I agree with you. We are aware of this need and already have discussed this functionality but it is not on our roadmap for this year. 

    The best workaround I can think of is to use the Assignee tags. Every drop-down field value added to a user field generates a tag that you can use for reporting. For more info about the tag reporting read this article - Reporting with tags

    Here is an example: 


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  • Dan Ross
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    Hey Eugene, 

    Thanks for the reply. While sad to hear it's not on the roadmap this year, that workaround seems to be returning some reasonable results for me to investigate. If that works, I think I can make a set for the tags that correspond to our offices and that should get us what we're looking for. 

    Appreciate the help!

     

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