Help Center API: Knowledge Owner

1 Commentaires

  • Dan Cooper
    Community Moderator

    I'll add that I'd like to be able to update the Knowledge Owner on an article via the API as well.

    I would like to be able to set all of our articles to the same group as the Owner for verification rules, but there isn't a great way for me to see articles that don't have the correct owner today via the UI or the API.

    In the UI, I can create an article list that shows me all articles that belong to an owner, but I can't create a list that show me all articles that don't belong to a specific owner.  This makes it challenging to support a workflow where I need to update articles that didn't have the right owner to begin with. 

    We also create articles via the API, I would set the owner to this group by default, but I can't with the API today.  So I have to go to the UI and try to find the articles to resolve this. 

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