Add better Management Tools for the Triggers
Article Being Referenced for this Feature Request:
Currently, triggers are just one huge list. I know that Zendesk has had a tooltip in the past to basically use blank triggers to help categorize them in that list, but are there any plans for a more formal folder system? I understand that triggers fire in order according to that list, but it would be great if we could also put them into folders by function, team, etc. It would make it much easier to find the trigger (or group of triggers) we're looking for as our teams grow and evolve.
25 days ago
If I may add to this, it would be great if those folders would be pre-ordered by the recommended order in which they should fire e.g. routing triggers, notification triggers, etc.
Description/Example/Use Cases/Proof of End-Users Requesting:
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