Is it possible to open tickets using 10 different emails address?

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  • Andrew J
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    Depending on your plan, you should be able to do this under settings > channels > email. You can create as many zendesk based aliases as you like. Then you can use triggers to route these to specific agents.

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  • Elinora Daskal
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    Hello Andrew,

    Thanks for helping out.

    I'm using the Pro plan, and under settings there is only 'Channel integrations'. Which plan should I buy in order to use this option?

    Thanks

     

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  • Andrew J
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    You should have this option on the pro plan - are you an admin?

     

    See below.  Gear Icon > Channels > Email

     

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  • Elinora Daskal
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    Yes, I see, thanks.

    All alias are from the same domain. Is it possible to have different domains, in the same ticket queue?

     

     

     

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  • Dan Cooper
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    Hi Elinora, 

    There are two ways you can look into this.  If you control the domains, you can forward any email address you control into your Zendesk and configure it to be a useable email in your Support account.  The links are available from the email configuration page and can be different depending on your email provider.  You might be able to start reading on how to get Zendesk to send email on your behalf here as well. 

    If you need another Zendesk subdomain, you an also look into Multibrand support which is part of Support Enterprise.  This would give you a way to have unique subdomains and help centers for certain subsections of your environment. 

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  • Elinora Daskal
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    Perfect! Thanks for your help. 

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