Give agents ability to assign tickets to the groups that they are not belong to

3 Commentaires

  • Alejandro Colon

    My organization would like to see this as well.


    Aleksei Veledinskii

    I believe that there is a current workaround using Macros to get the functionality you are looking for.

    I will try and find the post that refers to it and post it here. 

  • Nicole S. - Community Manager
    Zendesk Community Team

    Thank you for sharing your feedback, Aleksi and Alejandro. Here is a workaround you might find helpful: 

    How can restricted agents assign tickets to agents outside of their groups? 

    Alejandro, this may have been the one you were looking for? 

  • Alejandro Colon

    Nicole S. - Community Manager

    That was not the workaround I was thinking of.

    The one I was thinking of includes the use of a macro. 

    It may have actually just been something I figured out a while ago. I will bookmark this and come back to it soon to provide what I figured out. 


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