I would like to notice the team lead/manager of the support team whenever there is an SLA breach. There is no way to do this currently since automations run only once an hour and if an SLA is breached, we will get to know about this only when the automation runs. Our SLAs are highly sensitive and we have SLAs that have a 20 min threshold. Knowing about these after an hour doesn't really make any sense.
Need a way to solve this.
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