We recently attempted to split queries pertaining to different cities where we operate into their own separate views. We have since gotten better at using triggers to send these queries to the appropriate view, but our setup is not perfect. Mainly, we are using the, 'group is not' condition and then entering all of the other views except the one we're configuring, and I think there has to be a better way.
I'm including 2 screenshots of a ticket where the title is 'Versailles Bike Tour' (ticket 273386) yet the triggers grouped it into our 'Barcelona Support Group' whereas it should have landed in our 'Paris Support Group'. I understand that the order of the triggers is important, but without entering every possible keyword that a guest could use to identify the city where the ticket should land, what's the best way to set up triggers so tickets filter into the correct view when they come into one email address?
Vous devez vous connecter pour laisser un commentaire.