Just going to throw this out there as a receiver of a Zendesk auto-reply - these emails are annoying. Most people get too many emails, so this is just a waste of time:
"Your request (23169) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
I don't need to know that you received it and are reviewing it. I am reasonably sure the system works, so telling me this is unnecessary, and a teeny bit of a disappointment to see this empty email with nothing material in it.
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