No missed chat ticket for transferred chats

1 Commentaires

  • Harriet Klymchuk

    Hey Mateusz - not sure if you got a solution to this one but if you did it'd be great to know what it was!

    We're currently using a combination of tags/automations to identify tickets that were missed after being transferred, but it doesn't feel like the most effective solution.  We also lose a lot of metrics for transfers, such as not knowing how long a customer has been queuing when being transferred to another department.

    Is there any plans to have metrics on chat that look at wait times between departments, and missed engagements?

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