How to make agent online when they log in Support?

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2 Commentaires

  • Kay
    Community Moderator

    Hi Frédéric!

    At the moment there is no hard status change of agent possible.
    We solved this by turning on opening hours, this creates a warning asking them to go online once an agent logs in

    -1
  • Kyle Pinkley

    We would like to see this added as an option, once the agent is logged in set the status to Online automagically. 

    0

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