Can you synch articles on Zendesk with articles on your website?

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  • Kay
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    Hi Sara!

    If I understand correctly you would like one source of truth for your content.

    There's two ways to achieve this:

    1. From Zendesk Guide (single point of truth) to your Website
    2. From your website (single point of truth) to Zendesk Guide

    Both of this is possible via the API, specifically the Articles endpoint. For a developer this usually is a rather easy project, and should be done in a week or so. The person who has built your website should be able to do this.

     

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