Option to set Ticket Organization as None

2 Commentaires

  • Dan Ross
    Community Moderator

    Great post and solid details Dan! We have a similar problem to your first case and your proposed solutions would allow us to manage our data and mitigate risk of data being visible where it shouldn't be. 

    0
  • Dan Cooper
    Community Moderator

    I was also reminded that Use Case #1 where a customer can potentially have their ticket details shared with another user that the ticket was unintended for is one of the reasons that organization merging is not a feature.  This feels like another area where it would be better to add in a measure to make this feature more secure than to leave it as is in alignment with that decision. 

    0

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