Option to set Ticket Organization as None

2 Commentaires

  • Dan Ross
    Community Moderator

    Great post and solid details Dan! We have a similar problem to your first case and your proposed solutions would allow us to manage our data and mitigate risk of data being visible where it shouldn't be. 

  • Dan Cooper
    Community Moderator

    I was also reminded that Use Case #1 where a customer can potentially have their ticket details shared with another user that the ticket was unintended for is one of the reasons that organization merging is not a feature.  This feels like another area where it would be better to add in a measure to make this feature more secure than to leave it as is in alignment with that decision. 


Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk