Reporting on time Tag added and who added Tag

5 Commentaires

  • Devan
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    Hello Robin Dublon,

    Just to confirm are you looking to report using Explore or Insights? 

    Best regards. 

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  • Robin Dublon
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    Hi Devan,

     

    We use Explore. Is this something that is possible with Explore?

     

    Best regards,

     

    Robin

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  • Nicole - Community Manager
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    Hi Robin - 

    This article should be able to help you out: 

    Reporting on Macros using tags

    Give that a read and let us know if it does the trick or if you have additional questions. 

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  • Robin Dublon
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    Hi Nicole,

    Unfortunately the Explore recipe you sent me doesn't really talk about how to get time the tag is added or who added the tag.

    I can see someone asks and a community manager says it isn't possible, so is that still the case? And if so can it be put as a feature request for explore?

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  • Nicole - Community Manager
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    Ah, yes, this report can help you understand things like the frequency with which a macro is used, but I've double checked, and Graeme is correct; the time a tag was added and by whom are not datasets available in Explore. I also looked into the ticket events Audit Log, but tag data isn't tracked there, either. 

    To create a feature request, you'll want to follow the product feedback guidelines and post in the Feedback on Explore topic. 


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