I'm looking for suggestions if anyone has done this before. Here is the scenario:
- My company uses Zendesk to drive our CX teams.
- We have a few external partners that use ConnectWise to manage their MSP business.
- Sometimes we need to escalate issues between from our team to the MSPs and vise-versa.
- We need a simple solution for our people to share tickets back and forth between our Zendesk instance and the partners’ ConnectWise instances. It should be a limited integration, only syncing specific tickets (based on workflow, macro, other field?). The integration would share ticket details and potentially more, like status, assignee, CC’s, any other special fields, etc.
Has anyone setup something like this before? Do you use third-party partner add-ons or how do you do it?
Vous devez vous connecter pour laisser un commentaire.