Send message to a visitor

4 Commentaires

  • Heather Rommel
    Community Moderator

    I've had trouble with this as well! 

    I hope someone comes to our rescue.

  • Ricardo
    Zendesk Community Team

    Hello Brice Bougard and Heather Rommel

    Could you please set up your Chat trigger as it follows:

    Department | Equals | English
    - Department status | English | Online
    Still on site | Equals | 30
    - Visitor served | Is false

    When you don't set the Still on site condition as the first condition on the trigger, the trigger acts like a Wait time action. By doing this, we are checking that the visitor is not served after 30 seconds. If this doesn't work, could you please post here a screenshot of the first trigger too? Thank you!

  • Brice Bougard

    Hello Ricardo,

    Thank you for your feedback.

    It works ! :-)

  • Ricardo
    Zendesk Community Team

    Glad it worked!


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