How to get data on traffic on a 3rd party reporting tool

Répondu

3 Commentaires

  • Dan Cooper
    Community Moderator

    I would take a look at the data that is available from Zendesk Sunshine Guide Events.  Knowledge Base events seem to be moving in the direction of being reported on this way as they aren't really accessible through other API areas.  if you are looking to get Views data, this isn't something that has historically been available outside of that screen without using a tool like Google Analytics. 

     

    0
  • Mayukh Bit

    Hi Dan,

    Thanks for your reply! I am reading Sunshine Guide Events. But it looks like we don't have a Sunshine plan activated because in the Admin Center when I click "Sunshine New", it prompts that "Page not found". This means I have no access to the Event API. Am I understanding correctly, Dan? It is said that Events API is only available on the Support Enterprise and Support Suite Enterprise plans with a Sunshine plan

     

    Thanks much. 

    Mayukh

    0
  • Dan Cooper
    Community Moderator

    That sounds right, it's also possible you are seeing things that require you to sign up for Early Access.  I am not familiar with the non-enterprise plans, so it would be worth reaching out to your Zendesk rep to understand if this feature set would be the right one for your needs. 

    0

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk